Terms of Service

Last updated: draft, not yet in force.

These terms are the agreement between you and My Listing Assistant, a product of WinBiz AI [legal entity name to be confirmed] (“we”, “us”). By making an account you agree to them and to our Privacy Policy.

What the service does

My Listing Assistant helps you collect information about a property (recordings, photos, documents, notes), reads it, and fills in the matching fields of your board’s listing form for you to check. It can also write remarks and marketing text. It is a drafting and form-filling tool.

You are responsible for your listings

• You are responsible for the accuracy and completeness of every listing you submit, and of everything you publish or send, including marketing we write. Read it all before you use it. The text and values we produce can be wrong or incomplete.
• You are responsible for following the rules of your board, your brokerage and your regulator, including advertising rules, and for having the right to use the photos, documents and information you capture.
• The service fills forms. It does not submit them. You review the form and submit it yourself.
• You are responsible for getting the consent you need before recording a walkthrough.

Your account

Give us true details and keep your password safe. You are responsible for what happens under your account. You need to confirm your email before you can start capturing a listing.

One license per agent. Each subscription is for one named agent. Sharing a login is not allowed. An account can be signed in on two devices at once (for example one phone and one computer); a third sign-in signs out the oldest one. The Matrix ID on your profile can be changed once every 30 days; to change it sooner, contact support.

Free listing and plans

Your first listing is free: you can capture it and review it, including the review checklist. Subscribing unlocks Fill in Matrix, Write remarks and Marketing (posts, email, feature sheet), and lets you start more than one listing.

• Founders: US$29 a month, billed annually as US$348, for the first 500 subscribers only.
• Annual: US$49 a month, billed annually as US$588.
• Monthly: US$99 a month, billed monthly.

All prices and charges are in US dollars (USD), by credit or debit card only. Payments are handled by Helcim. Sales taxes may be added in the future where the law requires them; if so, we will show them before you pay and on your receipt. [Tax treatment to be confirmed.]

Card on file and renewals

You authorize us to charge this card for renewals until you cancel. When you subscribe, your card is saved with our payment processor and we charge it annually (or monthly, on the Monthly plan) on your renewal date, for the price you signed up at. On annual plans we email you a reminder about 14 days before each renewal, with the amount, the date and how to cancel. We do not send reminders for monthly renewals. You can update your card or cancel at any time on the Billing page.

If a renewal payment fails, we tell you and try the card again 1, 3 and 5 days after the failed payment. Your features stay on for 7 days from the first failed payment. If the payment still has not gone through after 7 days, your subscription ends and your account returns to the free rules.

Founders price lock

If you are one of the first 500 subscribers and choose the Founders plan, your price stays at the Founders price for as long as you stay subscribed without a break. If you cancel and then resume before your paid period ends, you keep it. Once a Founders subscription ends for any reason (you cancel and the paid period runs out, a failed payment is not fixed within the 7 days, or you are refunded), the lock ends for good. You cannot buy the Founders plan again, on that account or with the same email address, and if you come back later you pay the price then on offer. The lock belongs to you and cannot be transferred. We may change prices for new subscribers at any time.

30-day money-back guarantee

The guarantee covers your first payment only, and you can use it once, ever. To use it, email kris@winbiz.ai from the email address on your account within 30 days of that charge, and we will refund that payment in full. It does not cover renewals or any later payment. A refund ends your subscription immediately, and if you were a Founder you give up the Founders price for good. Refunds go back to the card you paid with and take a few business days to appear.

Cancelling

You can cancel yourself, at any time, on the Billing page. Cancelling stops the next renewal, and you keep the paid features until the end of the period you have paid for. Cancelling is not a refund. We do not give prorated or partial refunds for unused time, apart from a refund under the guarantee above. If you cancel while a payment is failing, your paid features end right away.

When your subscription ends, for any reason, we delete your saved card from our records and your account goes back to the free level: you keep your listings and can still review them, but paid features are locked. We keep your listings for 12 months after your subscription ends. About 30 days before we delete them we email you, so you can subscribe again or ask us for a copy. You can also ask us to delete your data at any time by emailing kris@winbiz.ai.

Acceptable use

• Do not use the service for anything unlawful, misleading or harmful, or to publish false or deceptive listings.
• Do not upload content you have no right to use, or capture people without the consent the law requires.
• Do not try to break, overload, reverse-engineer or get around the limits of the service, or share your account with other people.
• Do not use the extension on a site other than your own board’s listing form, or to automate anything beyond filling in the fields you ask it to.

We may suspend an account that breaks these rules.

Your content

Your listings, photos, documents and recordings stay yours. You give us permission to store and process them to provide the service, as described in the Privacy Policy.

Team plans

Team plans are coming soon and these terms apply when they open. A brokerage pays for the seats and each agent has their own login: logins are never shared between agents. The brokerage keeps its listings when an agent leaves. A seat can be reassigned to another named agent. Team pricing is shown on our pricing pages. During the founders period each seat counts toward the 500 founders spots.

Matrix and other names

Matrix is a trademark of its owner. My Listing Assistant is not affiliated with or endorsed by any real estate board or Cotality. We name Matrix only to say which form the service works with.

The service as it is

We work hard to keep the service running and accurate, but we provide it as it is. We do not promise it will be uninterrupted or error-free, or that your board’s form will not change and need an update. To the extent the law allows, we are not liable for lost listings, lost business or indirect losses, and our total liability to you is limited to what you paid us in the 12 months before the problem. [To be reviewed by counsel.]

Changes

We may update these terms. If a change matters, we will tell you before it takes effect. If you keep using the service after that, you accept the change.

Governing law and contact

[Governing law and place for disputes to be confirmed.] Questions about these terms: kris@winbiz.ai.